DOMESTIC DELIVERY
FREE SHIPPING AUSTRALIA WIDE.
Express Shipping is available for $15.
Orders placed will be sent out within 1-2days of payment being processed. Orders placed weekends will be dispatched the following business day.
Our distribution centre is located in Melbourne, and is closed on weekends and public holidays.
If you need to update your order please email orders@baldco.com.au with your order number.
Orders shipped within Australia are delivered via a number of different carriers depending on your delivery address, the dispatch location of the parcel, and the delivery service selected at checkout.
The above delivery times are reflective of all orders dispatched from our distribution centre. In the instance where we need to source your item(s) from one of our retail stores, please allow up to 2-7 business days for delivery of your order.
Please note, where an order is placed during a promotional period, there may be a delay on the date of dispatch due to the high volume of orders received.
All orders are tracked by the delivery carrier. You will receive an email with a tracking link once your parcel has left our distribution centre.
CUSTOMS AND IMPORT DUTY
Items for delivery to countries outside of Australia may be subject to customs duties and taxes levied by the destination country. For any parcel shipped outside of Australia, you as the recipient will be liable for all import duties, customs and local sales taxes levied by the country you are shipping to. If you refuse your delivery, you are responsible for the original delivery charges, any applicable tax and duties charges, and the cost of returning the package. Please Contact Us if you have any questions.
RETURNS
We want you to be 100% happy with your purchase from us. If you change your mind on any full price or sale item purchased in-store or online, you can return it to any of our retail stores or to our online team within 14 days of receipt for domestic customers. For international returns you will need to post the item/s back to our online warehouse in Australia within 30 days of receipt.
No Returns on Sale items.
When returning items to our online team, you are responsible for the cost of the return. It is also your responsibility to ensure the goods reach our premises as we cannot be responsible until they reach us. We recommend using a tracked method of postage to ensure your return arrives to us safely.
Alternatively, you can return your parcel to the address below using your preferred postage service:
Attention: Bill Meakes - Bald Co (Packitle)
18 Naxos Way, Keysborough, VIC, 3173
Returns will only be accepted when:
- Items are in their original condition;
- Items are in their original packaging;
- Tags remain attached to garments
Refunds will be processed:
- Within 24-48 hours of receipt where possible
Exchange requests
When returning items via the post for a size exchange, we will facilitate this where the stock is available within the company. Please note that exchange requests are not held. We suggest placing a new order for the new item to avoid missing out and requesting a refund/store credit for the returning item. If we have sold out of the item you have requested we will contact you via email to inform you that we have refunded your order and you will be credited the way you placed your original order (PayPal, credit card, or gift card/e-voucher).